Frequently Asked Questions
Answers to the things customers ask us most. Can't find what you need? Reach out anytime.
Orders & Shipping
Most orders ship within 24 hours and arrive in 2–5 business days within the US. You'll receive tracking the moment your parcel leaves our warehouse.
Yes — every order over $50 ships free. Orders below that are charged a small flat rate, shown clearly at checkout.
If your order hasn't shipped yet, contact us and we'll update it right away. Once it's in transit we can help you reroute through the carrier.
Sizing & Returns
Our shoes run true to size. If you're between sizes or have a wide foot, we suggest going up half a size — each product page lists a fit note.
You have 45 days from delivery to return any unworn pair in its original box for a full refund.
Once we receive and inspect your return, refunds are issued to your original payment method within 3–5 business days.
Products & Support
Always. We source directly from authorized partners — every pair is brand-new, boxed, and fully guaranteed.
Of course. Reach our support team by chat or email and we'll recommend the best fit for your stride, surface, and budget.